Terms and Conditions of Sale

Lilleroosi OÜ, registration number 17577301 Lilleroosi Farm, Einbi / Enby, Lääne-Nigula Municipality, Läänemaa, Estonia Email: lilleroosi.info@gmail.com

You can place an order through our online shop. Your order is confirmed once we have sent you an email confirmation and received your payment. All our products are handmade in small batches. If a product is out of stock, we will let you know and issue a refund.

All prices are in euros (EUR). Payment is made by bank transfer to the following account: Account holder: Lilleroosi OÜ IBAN: EE887700771013374492 Please include your order number in the payment reference. We dispatch orders once payment has been received.

Omniva or SmartPost parcel locker: €3.90 Home delivery by courier in Tallinn and the surrounding area: €5.90 Home delivery by courier elsewhere in Estonia: €7.90 We deliver within Estonia, usually within 1–5 business days after receiving payment.

You have the right to withdraw from your purchase within 14 days of receiving the goods, subject to applicable legal exceptions. The right of withdrawal does not apply to perishable products or to sealed products that cannot be returned for health or hygiene reasons once their packaging has been opened. The buyer is responsible for the direct cost of returning eligible products. We will issue a refund without undue delay and no later than 14 days after receiving your withdrawal notice, in accordance with applicable law.

If your order arrives damaged or the products do not match what you ordered, please contact us at lilleroosi.info@gmail.com and include a photo, if possible. We will work with you to resolve the issue, for example by providing a replacement or issuing a refund, as appropriate. We aim to resolve any disputes through mutual agreement. If necessary, you may refer the matter to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA).